FAQs
Here we answer all the questions you ask us, email after email:
ONLINE WORKSHOPS EXPIRATION
The online workshops offer unlimited access, so you can complete them at your own pace. They'll be available to you forever.
DISCOUNT FOR WORKSHOP LEADERS
Are you thinking of organizing an in-person workshop using our materials? Are you planning to offer an online workshop using our product? Would you like us to prepare and distribute your students' packs?
Write to us so we can offer you some help in the form of a workshop discount.
Plus, you can count on our support to promote your project. We'd love to announce it with great fanfare!
OFFICE VISITS
We are an online store and do not operate as a physical store.
WELCOME DISCOUNT
If you've signed up for our newsletter for the first time, you'll receive a code by email that will give you a 10% discount on your next order.
The discount is valid on Cocoloko products sold on our website. The following are excluded from the discount: new arrivals, sale items, workshops, outlets, and items from other brands.
ACCESS AND SECURITY
Access your account and find out what information we use to contact you.
How do I change my account details?
Log in to your "My Account" section using your email address and password to edit your account details.
I don't remember my login details
Recovering your username is very simple; it's your email address. To find your password, click the account icon in the top right corner of the home page, and on the login page, click "Forgot your password? Click here." We'll send your password to your email address.
How do I unsubscribe from the newsletter?
Simply click on the “Unsubscribe” link at the bottom of the newsletter.
Use of my personal data
All data provided by our clients to Cocoloko Ideas, SL or its staff will be included in an automated personal data file created and maintained under the responsibility of Cocoloko Ideas, SL, essential to provide the services requested by users.
The data provided will be processed in accordance with the terms established in the General Data Protection Regulation. In this regard, Cocoloko Ideas, SL has adopted the legally required levels of protection and has implemented all technical measures at its disposal to prevent loss, misuse, alteration, and unauthorized access by third parties. However, the user should be aware that Internet security measures are not impregnable. If you consider it appropriate to transfer your personal data to other entities, you will be informed of the data transferred, the purpose of the file, and the name and address of the transferee, so that you may give your unequivocal consent.
In compliance with the provisions of the GDPR, users may exercise their rights of access, rectification, cancellation/deletion, objection, restriction of processing, or portability. To do so, please contact us by email at hola@cocoloko.es.
If you'd like more information, you can read our privacy policy on this page.
ONLINE WORKSHOPS EXPIRATION
The online workshops offer unlimited access, so you can complete them at your own pace. They'll be available to you forever.
DISCOUNT FOR WORKSHOP LEADERS
Are you thinking of organizing an in-person workshop using our materials? Are you planning to offer an online workshop using our product? Would you like us to prepare and distribute your students' packs?
Write to us so we can offer you some help in the form of a workshop discount.
Plus, you can count on our support to promote your project. We'd love to announce it with great fanfare!
OFFICE VISITS
We are an online store and do not operate as a physical store.
WELCOME DISCOUNT
If you've signed up for our newsletter for the first time, you'll receive a code by email that will give you a 10% discount on your next order.
The discount is valid on Cocoloko products sold on our website. The following are excluded from the discount: new arrivals, sale items, workshops, outlets, and items from other brands.
ACCESS AND SECURITY
Access your account and find out what information we use to contact you.
How do I change my account details?
Log in to your "My Account" section using your email address and password to edit your account details.
I don't remember my login details
Recovering your username is very simple; it's your email address. To find your password, click the account icon in the top right corner of the home page, and on the login page, click "Forgot your password? Click here." We'll send your password to your email address.
How do I unsubscribe from the newsletter?
Simply click on the “Unsubscribe” link at the bottom of the newsletter.
Use of my personal data
All data provided by our clients to Cocoloko Ideas, SL or its staff will be included in an automated personal data file created and maintained under the responsibility of Cocoloko Ideas, SL, essential to provide the services requested by users.
The data provided will be processed in accordance with the terms established in the General Data Protection Regulation. In this regard, Cocoloko Ideas, SL has adopted the legally required levels of protection and has implemented all technical measures at its disposal to prevent loss, misuse, alteration, and unauthorized access by third parties. However, the user should be aware that Internet security measures are not impregnable. If you consider it appropriate to transfer your personal data to other entities, you will be informed of the data transferred, the purpose of the file, and the name and address of the transferee, so that you may give your unequivocal consent.
In compliance with the provisions of the GDPR, users may exercise their rights of access, rectification, cancellation/deletion, objection, restriction of processing, or portability. To do so, please contact us by email at hola@cocoloko.es.
If you'd like more information, you can read our privacy policy on this page.