terms and Conditions
BUYING GUIDE
All our prices include Value Added Tax (VAT), but no other taxes, fees, duties, or surcharges.
Surcharges for duties, customs fees and similar charges will be borne by the recipient.
If you're from the Canary Islands, Ceuta, or Melilla, please let us know before placing an order so we can guide you through the process without paying VAT.
Cocoloko reserves the right to modify prices, items, offers, and other commercial conditions without prior notice.
PAYMENT METHODS
At Cocoloko, you can pay through ShopPay (with your credit or debit card) or through PayPal (from your account or with your card). Paying through PayPal carries a small surcharge, which you'll see before you checkout.
You can also pay us by bank transfer (details will be sent to you after placing your order) or in cash if you pick up your order at our office.
SECURITY
With any of the payment methods, your data is fully secured. Payments with
ShopPay and PayPal are handled through secure environments and platforms with SSL certificates. We will never know your bank card or account details (in the case of a transfer).
CANCELLATIONS
If you've made a purchase but have questions, you have 24 hours to cancel it and receive 100% of the amount due. Write to us so we can process it as quickly as possible.
EXCHANGES AND RETURNS
If, for any reason, you're not satisfied with your purchase, you have 30 days to return it. Email us at hola@cocoloko.es so we can process it.
Return shipping is FREE and, of course, items must arrive in perfect condition.
Quick and easy returns. You'll need to take the returned items to the post office you've chosen.
As soon as we receive the products and verify that they arrived in good condition, we will issue you an exchange or a gift voucher for a future purchase, depending on what you selected when processing your return.
Please note that we will not refund outbound shipping costs.
IMPORTANT: Any digital and/or personalized products are excluded from this rule.
If you're located outside of Spain and want to process a return, please contact us so we can find a solution that suits your needs.
MY ORDER IS A GIFT
We love it when you give Cocoloko products! We want your gift to be a hit, so please write to us if you'd like us to add a special note.
To do this, use the "Order Notes" section at the end of your checkout when you enter your shipping and billing information.
All our prices include Value Added Tax (VAT), but no other taxes, fees, duties, or surcharges.
Surcharges for duties, customs fees and similar charges will be borne by the recipient.
If you're from the Canary Islands, Ceuta, or Melilla, please let us know before placing an order so we can guide you through the process without paying VAT.
Cocoloko reserves the right to modify prices, items, offers, and other commercial conditions without prior notice.
PAYMENT METHODS
At Cocoloko, you can pay through ShopPay (with your credit or debit card) or through PayPal (from your account or with your card). Paying through PayPal carries a small surcharge, which you'll see before you checkout.
You can also pay us by bank transfer (details will be sent to you after placing your order) or in cash if you pick up your order at our office.
SECURITY
With any of the payment methods, your data is fully secured. Payments with
ShopPay and PayPal are handled through secure environments and platforms with SSL certificates. We will never know your bank card or account details (in the case of a transfer).
CANCELLATIONS
If you've made a purchase but have questions, you have 24 hours to cancel it and receive 100% of the amount due. Write to us so we can process it as quickly as possible.
EXCHANGES AND RETURNS
If, for any reason, you're not satisfied with your purchase, you have 30 days to return it. Email us at hola@cocoloko.es so we can process it.
Return shipping is FREE and, of course, items must arrive in perfect condition.
Quick and easy returns. You'll need to take the returned items to the post office you've chosen.
As soon as we receive the products and verify that they arrived in good condition, we will issue you an exchange or a gift voucher for a future purchase, depending on what you selected when processing your return.
Please note that we will not refund outbound shipping costs.
IMPORTANT: Any digital and/or personalized products are excluded from this rule.
If you're located outside of Spain and want to process a return, please contact us so we can find a solution that suits your needs.
MY ORDER IS A GIFT
We love it when you give Cocoloko products! We want your gift to be a hit, so please write to us if you'd like us to add a special note.
To do this, use the "Order Notes" section at the end of your checkout when you enter your shipping and billing information.